There are no products in your shopping cart.
Your call is important to us
Sponsored by Cisco and BT
The aim of this best practice guide is to help organisations to improve their call routing systems, contact centres and the customer experience of their disabled and older customers. Delivered well, it benefits both consumers and the business.
'Your call is important to us' is sponsored by Cisco and BT. The concept for achieving best practice in this guide is based on a combination of the principles of 'Inclusive Design', research conducted by the Employers' Forum on Disability (EFD), dialogue with industry experts and published research. The guide also includes data from other EFD research related to accessibility.
Available for download
Prices and ordering
Price per copy
Member price: £0.00
Non-member price: £0.00
Prices are exempt from VAT and are quoted exclusive of postage & packaging.
Don’t forget to log in to receive your EFD member discount
Member login & registration
| 0 Items | Total: |
Disability news
May 2012
- Lives of those with learning difficulties 'at risk by cuts'
- Autistic adults bullied in the workplace
- Charity shop donation drive backed by Scope
- Microsoft Kinect to help diagnose autism
- Disability benefits changes to go ahead, says Iain Duncan Smith
- Sunderland worker 'set up to fail' by employers
- New ambassadors to help disabled people in the community
- ADHD sufferers face difficulty 'getting diagnosed'
- Employers are 'unaware' of Access to Work schemes
- Disabled people to get online training for public appointments