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Featured publications

Performance management: Line manager guide

Sponsored by Microlink PC Ltd

'Performance management', released on 18 February 2011, is the latest in the best selling series of EFD Line manager guides. This guidance makes it easier for managers to recognise and realise the potential of people who work for you who have disabilities. read more

Non-visible disabilities: Line manager guide

Sponsored by Microlink PC Ltd

'Non-visible disabilities' is the fourth title in the best selling series of EFD Line manager guides. This guidance helps managers to make reasonable adjustments for people who work for you who have disabilities that are not immediately apparent.

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Attendance management and disability

Sponsored by Unum

'Attendance management and disability' is the second in the series of EFD best-selling line manager guides. It draws on vital questions from EFD members on how line managers approach attendance management. read more

Disability Communication Guide

Sponsored by Barclays

A comprehensive and quick reference guide that helps staff communicate with disabled people with advice on language and etiquette, preferred modes of assistance and how to avoid attitudes and behaviours which cancreate misunderstandings and barriers. read more

Your call is important to us

Sponsored by Cisco and BT

The aim of this best practice guide is to help organisations to improve their call routing systems, contact centres and the customer experience of their disabled and older customers. Delivered well, it benefits both consumers and the business.

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Cover to Welcoming disabled customers

Welcoming disabled customers

Sponsored by McDonalds

This is an accessible and lively introduction to disability for all front-line staff and sets out the experiences and preferences of disabled customers. This best selling guide offers practical advice on how to offer quality service to disabled customers. read more