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Featured publications
Performance management: Line manager guide
Sponsored by Microlink PC Ltd
'Performance management', released on 18 February 2011, is the latest in the best selling series of EFD Line manager guides. This guidance makes it easier for managers to recognise and realise the potential of people who work for you who have disabilities. read more
Non-visible disabilities: Line manager guide
Sponsored by Microlink PC Ltd
'Non-visible disabilities' is the fourth title in the best selling series of EFD Line manager guides. This guidance helps managers to make reasonable adjustments for people who work for you who have disabilities that are not immediately apparent.
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Attendance management and disability
Sponsored by Unum
'Attendance management and disability' is the second in the series of EFD best-selling line manager guides. It draws on vital questions from EFD members on how line managers approach attendance management. read more
Disability Communication Guide
Sponsored by Barclays
A comprehensive and quick reference guide that helps staff communicate with disabled people with advice on language and etiquette, preferred modes of assistance and how to avoid attitudes and behaviours which cancreate misunderstandings and barriers. read more
Your call is important to us
Sponsored by Cisco and BT
The aim of this best practice guide is to help organisations to improve their call routing systems, contact centres and the customer experience of their disabled and older customers. Delivered well, it benefits both consumers and the business.
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Welcoming disabled customers
Sponsored by McDonalds
This is an accessible and lively introduction to disability for all front-line staff and sets out the experiences and preferences of disabled customers. This best selling guide offers practical advice on how to offer quality service to disabled customers. read more
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Disability news
February 2012
- Being open about mental health issues at work 'better in the long run'
- Disabled people subjected to 'benefit fraud' abuse
- Wheelchair users to be granted access to park in Otley
- Minister for disabled insists 'there is no shortage of British jobs'
- Welfare reform amendments rejected by House of Commons
- Employers 'inadvertently discriminating against deaf workers'
- Mental health 'still has stigma attached in the workplace'






