Disability awareness guides
Welcoming disabled customers
This is an accessible and lively introduction to disability for all front-line staff and sets out the experiences and preferences of disabled customers. This best selling guide offers practical advice on how to offer quality service to disabled customers. read more
The Disability Communication Guide
A comprehensive and quick reference guide that helps staff communicate with disabled people with advice on language and etiquette, preferred modes of assitance and how to avoid attitudes and behaviours which can create mis-understandings and barriers. read more
What about disability?
Failure to operate in line with the obligations of the DDA can be damaging, both financially and to a business' reputation. By adhering to best practice, small businesses will no doubt benefit. This guide demonstrates how well informed businesses can turn DDA duties into opportunities. read more