B&Q wins disability award for customer service
21st December 2006
B&Q has scooped a top award at the Royal Association for Disability and Rehabilitation People of the Year Awards.
The DIY retailer, which is a gold member of Employers' Forum on Disability (EFD), won the Enhanced Accessibility Award for excellent customer service.
Commendation was received for accessibility of all B&Q stores, the encouragement of staff to learn British Sign Language and the Daily Living Made Easier product range.
Ian Cheshire, B&Q chief executive, said: "We want B&Q to be a great place to work and shop for everyone. For our disabled customers and staff, that can mean putting in place specific measures and developing specialist products so everyone can be confident in our stores and ultimately, in their own homes and gardens.
"We're very pleased that our hard work has been recognised by the RADAR and delighted to have won this important award."
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Notes to editors
About B&Q
B&Q is the largest home improvement and garden centre retailer in the UK and Europe employing over 38,000 people nation-wide
For more information about B&Q please go to www.diy.com/aboutus
Media enquiries, please contact:
Liz Nightingale, Communications Manager
Employers' Forum on Disability
Email: liz.nightingale@efd.org.uk
Telephone: 020 7403 3020
About Employers' Forum on Disability
Employers' Forum on Disability is the employers' organisation focused on disability as it affects employers and service providers. With over 400 members, EFD represents organisations that employ around 20 per cent of the UK workforce.Since its establishment in 1991, EFD has worked closely with government and other stakeholders, sharing best practice to make it easier to employ disabled people and serve disabled customers.