Legal masterclass: Disability and the Equality Act - Goods, facilities and services

3rd February 2011, 10:00am - 4:00pm, London

This intensive and interactive one-day course will equip you with the information you need to understand and apply the law and best practice in your organisation. With group work and the opportunity to ask questions throughout the day this course will be tailored to your needs.

Led by EFD Legal Director and leading equality law solicitor Bela Gor, this Legal Masterclass will give you expert insight into the changes to the law as they affect your business.

CPD points: You can earn Continuing Professional Development (CPD) points by attending these events (4.5 hours).

Why attend?

On the day we will cover:

• The changes the Equality Act has made to the goods, services, facilities and public functions provisions of the DDA.
• Who is now protected by the Equality Act including the extension to people associated with a disabled person and people perceived to have a disability.
• When an adjustment is reasonable and how this has changed under the new law.
• What the courts have deemed to be reasonable from case law.
• When and how you can justify discrimination against a disabled customer.
• How to determine what is reasonable and how to resolve complaints from customers and service users.
• Why it is important for everyone who has contact with the public to be disability confident (making use of EFD tools and guides).

All delegates will receive an information pack containing the latest EFD briefings on this topic.

Who should attend?

Those with a customer facing focus, service planning consultants, customer diversity managers, disability advisers, HR managers and business partners.

CPD points: 4.5