Legal masterclass: Disability Discrimination Act: Goods, facilities and services

6th March 2008, 10:00am - 4:00pm, London

Under the Disability Discrimination Act (DDA), you must ensure you do not discriminate against a disabled job applicant, employee, customer or service user.

Catherine Casserley, one of the leading experts on DDA case law, will explain your organisation's rights and responsibilities and update you on the latest tribunal decisions and amendments to legislation. Catherine was former senior legal adviser at the Disability Rights Commission and is now a barrister at the law firm Cloisters.

Masterclasses work with small groups of delegates to make it easier for you to discuss the issues relevant to your organisation and to apply your learning to exercises based on actual DDA cases.

You can earn Continuing Professional Development points by attending these events (4.5 hours).

Why attend?

Understand the goods, facilities and services provisions of the DDA, including how to make reasonable adjustments for your customers, clients and service users, less favourable treatment and justification.

Who should attend?

Property and facilities managers and those responsible for access to buildings, customer service managers, IT managers and disability or diversity practitioners and all those responsible for ensuring excellent customer service.