Full day masterclass: Serving customers with learning disabilities

14th February 2008, 10:00am - 1:00pm, London

This event will equip you with an understanding of how to serve customers who have a learning disability. The event will focus on how to make the right adjustments and ensure your front line staff understand the needs of people with a learning disability, so that your organisation provides the best possible customer service.

Why attend?

• Understand fully what a learning disability is, how it affects individuals and their day to day activities
• Understand what you reasonably need to do, as a service provider, under the Mental Capacity Act and Disability Discrimination Act, to ensure that you do not discriminate against people with a learning disability
• Learn from service users about their needs as customers and what can be done to improve their experience
• Understand what reasonable adjustments can be made to ensure that the services and information you provide is barrier free to people with a learning disability
• Train your staff so they understand the needs of people with a learning disability.

Who should attend?

Any organisation that has customers or provides information to the public. Customer service staff, staff tasked with providing information to customers, front line staff dealing with the public, individuals that provide reasonable adjustments for customers.