Telephone tutorial: What is reasonable? – making reasonable adjustments for your customers

14th June 2007, 4:30pm - 4:30pm

These events has been specifically designed to allow you to access valuable training from the convenience of your own desk, minimising disruption to your working day. We will make sure that you have all the correct materials beforehand; all you need is access to a telephone. You will be given the opportunity to ask questions during the presentation.

The tutorial will be led by Bela Gor, Head of Legal Policy and Information at the Employers' Forum on Disability.

The tutorial will cover

• The two stages to making reasonable adjustments for disabled clients and customers.
• Reasonableness as defined by the courts in recent case law.

Who should attend?

Anyone involved in making sure that reasonable adjustments are made for customers